Support coordination at Thunderbird
2023-09-22, 14:00–14:05 (Europe/Berlin), Backstage

A brief story about how Matrix helps the Thunderbird support team to coordinate their responses to public

The e-mail, calendar and contacts client Thunderbird has a lot of users, some of which have questions and issue reports about the software.
A team of supporters looks through the public support forum and responds to the questions. To make their work easier, a new Matrix bot copies new questions into a Matrix room. This allows support staff to get notifications and discuss replies in Matrix threads.

Project code:

Matrix scripts for Windmill:

I'm a JavaScript full-stack dev who cares about conferences, communities

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