2023-09-22, 14:00–14:05 (Europe/Berlin), Backstage
A brief story about how Matrix helps the Thunderbird support team to coordinate their responses to public
The e-mail, calendar and contacts client Thunderbird has a lot of users, some of which have questions and issue reports about the software.
A team of supporters looks through the public support forum and responds to the questions. To make their work easier, a new Matrix bot copies new questions into a Matrix room. This allows support staff to get notifications and discuss replies in Matrix threads.
Matrix scripts for Windmill: https://hub.windmill.dev/integrations/matrix